FAQs

Switching to LPG4U from your existing provider is easy. Simply go to our join page and complete the new customer registration. Your registration will come directly to our team who will open your account. Once your delivery is scheduled you'll receive a Welcome email which gives you all the important details you need to know.

LPG4U doesn't use contracts.

If you cancel within the first 12 months of opening your LPG4U account, your first year’s annual bottle rental is nonrefundable.

Yes, this is part of the LPG4U service. When we deliver your new bottles we also remove your current suppliers’ bottles, tag them with your name and address, and take them back to our depot. Then we return them to your current supplier within 20 working days, although we normally do this within 5 to 10 working days.

Switching to LPG4U doesn't take long at all. We can sometimes have your first delivery completed the next working day.

When LPG4U returns your bottles to your current supplier, we have them sign a returns form to say that they have received your bottles. If you have any issues closing your account with your current supplier, we can provide you with a copy of the returns paperwork.

Gas prices can vary slightly depending on supply. LPG4U currently offers 9kg bottle swaps from $39 (with your 45kg delivery) and 45kg delivery from $155. (Pricing is effective from 1 February 2026 and fixed until February 2027.)

With LPG4U you can get a 45kg gas cylinder delivered from $155 depending on your delivery zone. (Pricing is effective from 1 February 2026 and fixed until February 2027.) Bottle rental is $56 per bottle per annum, or you can pay monthly at $5 per bottle per month.

As of February 2026, a 45kg bottle delivered by LPG4U within the Christchurch metropolitan area costs from $155 including GST. See our gas prices page for more details.

Like any energy source, gas prices can vary according to both supply and order volume. Call the friendly LPG4U team for today’s price or a competitive quote, with discounted rates available for high-use commercial customers. We have all the usual payment options available, including Afterpay.

Yes, LPG4U's LPG gas bottle prices include delivery.

LPG4U's gas bottle prices are guaranteed for a year, from February to February.

LPG4U's annual bottle rental is $56 incl GST per cylinder / bottle per year. You can pay monthly at $5 incl GST per cylinder / bottle per month.

Ongoing global market pressures have created increased volatility across fuel and energy markets, impacting the cost of supplying LPG and maintaining reliable service. Despite our efforts to absorb the increases, this is no longer sustainable. As a result, to ensure transparency, LPG4U introduced two variable surcharges from 1 May 2026 which are shown as separate line items on your invoices. We provide weekly updates about the surcharges on our Facebook page.

You can pay LPG4U by: Internet banking, Direct debit, Credit card over the phone, Via our website app, Poli, Stripe, Afterpay, Klarna

Yes, LPG4U customers can set up an automatic payment to pay their account.

Yes, you can. Please ask us for LPG4U's Direct Debit form.

LPG4U doesn't provide after hours call-outs but does offer an urgent delivery during normal hours. An urgent delivery fee will apply.

If you are a business and would like more information about the LPG4U business account, please call us on 022 454 2891 and speak with a customer service representative.

Why leave home when you can save a trip and petrol, since our LPG4U delivery service is fast and convenient. Great if you’re busy.

LPG4U's standard delivery size is the large 45kg bottles. We also supply 9kg bottle swaps (along with your 45kg order). Where a steep driveway makes access difficult we can deliver 18kg or 27kg bottles.

LPG4U will schedule your order onto the next available delivery day for your area. Normally your delivery will arrive within 1-4 days of placing your order but in the colder winter months we are a lot busier, so your order could take up to 7 days to arrive.

Our bottled gas price is made up of bottle rental and any delivery fees, along with the gas itself. At LPG4U, we deliver 45kg bottles from $155 although the cost varies depending on your location. Our current prices (effective 01/03/25) are fixed until February 2026.

How long your 45kg gas bottle lasts depends on what you use it for (e.g. cooking, heating or hot water) and how long you do these things each day. A 45kg gas bottle from LPG4U will generally give you upwards of 147 fuel hours. When used to fuel gas heaters or run your hot water supply, 147 fuel hours generally last between one and three months. When used just for home cooking, 147 fuel hours can generally last for six months or more.

This depends on the appliance you're using, how often you use it, and how much gas it burns. For example, a 9kg bas bottle from LPG4U will give you about 26+ hours on a single burner barbecue, 6+ hours on a 4-burner barbecue, and 12+ hours on a patio heater.

If you’re not plumbed up or set up with gas fittings, you’ll need a certified gas fitter. Give us a call at LPG4U and we can recommend a fitter in your area.

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LPG4U and KiwiGas both offer deliveries in Rolleston and Darfield.

Bottled gas is (most commonly) another name for Liquefied Petroleum Gas (LPG), which is a mixture of propane and butane gases. Propane makes more heat than butane when you burn it, which means the mix of gases in LPG can be tweaked to suit the climate you're in. While a mix that contains more butane than usual is popular for home use in warmer climates, here in Canterbury we need a gas that puts out a little more heat. That's why the LPG4U mix contains slightly more propane than usual.

LPG is suitable for home heating, gas fires, gas cookers, barbecues, patio heaters, and water heating. One great thing about using LPG4U gas for your hot water is that it heats instantly, so there’s no waiting for the water to heat on a cold morning, or when you’re last in line for the shower. Plus you only pay to heat the water you use.

LPG4U makes regular runs to deliver 9kg and 45kg bottles. Where a steep driveway makes access difficult we can deliver 18kg or 27kg bottles. If you need help to decide what bottle size is right for you please contact us.

Compared to a 9kg cylinder, a 45kg cylinder is five times the size so it will last a lot longer. If your appliance draws a lot of gas, the smaller 9kg bottles also have a slight risk of ‘icing up’ on cold Canterbury mornings. The higher volume of LPG4U's 45kg bottles means less risk of icing, which makes these bigger bottles the best option for heating your home.

Well, maybe we’re biased, but if you want local service, convenient delivery, and competitive prices – LPG4U can help!

The bottled gas price is generally made up of bottle rental, any delivery fees, and the gas itself. At LPG4U, we have 45kg bottles from $155 or 9kg from $39 (check with us for our latest deal). Bottle rental is $56 per bottle per year, or you can pay monthly at $5 per bottle per month.

LPG4U's most popular home delivery order is two 45kg gas bottles. We can also deliver or swap a 9kg gas bottle along with your 45kg order, but we don’t deliver or swap 9kg gas bottles on their own.

LPG4U gas bottle rental is $56 per bottle, per year. Alternatively you pay monthly, at $5 per bottle per month.

On average, an LPG4U customer goes through three 45kg gas bottles per year. Your individual experience depends on how many people live in your house and how long you like your showers.

LPG4U delivery drivers have sack barrows and a tail lift on their truck to make delivery safe and easy, so you won’t have to lift a finger.

We mainly supply 9kg and 45kg bottles. Lighter 18kg and 27kg bottles are also supplied in places where a steep driveway or difficult access makes a 45kg bottle difficult to manage.

LPG4U top tip: The best way to check if your gas bottle is nearly empty is to fill a jug with warm water and pour it down the side of your bottle. Feel down the side where you have poured the water and it will be cold where the gas level is. If you're used to rocking your LPG cylinder from side to side to check gas levels, we suggest you use this method instead. Rocking the cylinder is not an accurate way to check its gas level.

LPG4U tip: Fill a jug with warm water and pour it down the side of the bottle. Feel down the side where you have poured the water and it will be cold where the gas level is.

You can own your cylinder but this means LPG4U can't deliver you a replacement bottle, since that would be one of ours. If you own your own bottle, please bring your bottle to our drive-thru and get it filled.

If you damage your bottle please contact LPG4U as soon as possible. You will be invoiced for the cost of any repairs. You may be able to claim these back under your contents insurance.

Our sister company KiwiGas provides a refill service at their two drive-throughs, which are located at 22 Hickory Place, Islington, and 7 Southern Cross Road, Rangiora. LPG4U provides home delivery gas bottle swaps, where at the same time as we deliver your 45kg order, we can swap your 9kg bottles at your home for $39.

LPG4U doesn't supply any gas fittings.

LPG4U doesn't install gas storage tanks. We deliver different sizes of LPG gas bottles.

To update your account or contact details, please email your request to admin@lpg4u.nz or call one of the LPG4U team on 022 454 2891.

If you are an existing LPG4U customer, you can login here with your email address and password. If you're a new customer, you'll be able to login after you've received your first delivery.

You can view and download your invoices in the LPG4U app.

To cancel your LPG4U service, please contact us and ask for your bottles to be picked up. We will schedule the collection of your bottles and then close your account when that's done. If you are switching suppliers, the new company will return our bottles to us when they deliver your first delivery.

Please contact the LPG4U office on 022 454 2891 or email admin@lpg4u.nz.

LPG4U's office hours are 8.00am – 5.00pm weekdays. Our phones are answered 9.00am – 5.00pm weekdays.

Your best method for ordering gas is here on our website. Alternatively you can email us on admin@lpg4u.nz, or call 022 454 2891. If you use either of these methods please be sure to give us: Your name, Your address, Your customer code, The number and size of bottles you want.

Your best method for ordering gas is here on our website. Alternatively you can email us on admin@lpg4u.nz, or call 022 454 2891. If you use either of these methods please be sure to give us: Your name, Your address, Your customer code, The number and size of bottles you want.

Your order will be scheduled onto the next available delivery day for your area. Normally you will get a delivery within 1 – 4 days of placing your order. In the colder winter months we are a lot busier, so your order could take up to 7 days to arrive.

We deliver five days per week, with deliveries to certain areas on certain days depending upon demand.

If a driver is in your area and has a spare bottle, it can be delivered on the day. If no driver is in your area but a driver is available, we can deliver on the day but there will be an urgent delivery fee. If no driver is available we will not be able to do a same-day delivery.

We deliver from Amberley to Rakaia.

Yes, one bottle. However, your first delivery will always be two bottles (so you have one spare).

You can check the status of your delivery in our website app.

You do not need to be home when we deliver. If you have a locked gate with a gate code we can put this code on your file, so your driver can open the gate when he delivers.

Depending on driver availability we can do an urgent delivery. An urgent delivery fee will apply.

Turn off the gas supply to cylinders and call for a licensed gas fitter. If there is a very strong smell or you can hear the leak, turn off the gas supply at the cylinder and call 111.

Yes, LPG is safe when handled and stored correctly.

Leave this to the professionals. They have specialised testing equipment that can accurately assess if there is a gas leak or not. If you think you have a leak, turn off the gas supply to cylinders and call for a licensed gas fitter.

If your pilot light won’t stay on this often means you may have a faulty thermocouple. Or the appliance may need a service. Please call a licensed gas fitter who can diagnose the issue for you.

You can move your 9kg gas bottle yourself as needed, but for safety reasons please leave the larger cylinders to the trained professionals. Please call us and we will do it for you.

For all emergencies, please call 111.

LPG4U only delivers LPG gas bottles. For installing lines or any other associated work, you need to contact a registered gas fitter. We highly recommend Gas Installation Solutions.

Please contact your local council to check this. Most installations do not require council consent.

Compliance certificates are only provided by a registered gas fitter.

If you are shifting to a property within the same delivery area, we can sometimes shift your bottles for you. If you are shifting to a different delivery area, we will: uplift your existing bottles, Give you a credit for any unused LPG, Deliver two new bottles to your new property. Contact us on 022 454 2891 or admin@lpg4u.nz to find out more.

LPG4U supplies LPG gas bottles to both residential homes and commercial premises.

For existing customers, LPLG4U provides a 9kg BBQ bottle swap-a-bottle service to your door.

No, LPG4U doesn't offer automatic top-ups to residential customers.

Yes, LPG4U can supply any commercial property, including restaurants, bars, etc.

Yes, LPG4U does supply industrial sites.

Our largest unit of supply is a 45kg LPG gas bottle.

While it isn't routine practice, LPG4U can provide commercial usage reporting on request.

LPG4U does provide standing orders for high usage commercial properties. We schedule a periodic delivery (e.g. weekly or fortnightly), at which time we check gas levels in each bottle and replace as required.