See below for our most frequently asked questions, as well as some top tips. For any other enquiries, please call us on 022 454 2981 or fill in the enquiry form here.
Your best method for ordering gas is here on our website.
Alternatively you can email us on admin@lpg4u.nz, or call 022 454 2891. If you use either of these methods please be sure to give us:
Your order will be scheduled onto the next available delivery day for your area.
Normally you will get a delivery within 1 – 4 days of placing your order.
In the colder winter months we are a lot busier, so your order could take up to 7 days to arrive.
We deliver five days per week, with deliveries to certain areas on certain days depending upon demand.
If a driver is in your area and has a spare bottle, it can be delivered on the day.
If no driver is in your area but a driver is available, we can deliver on the day but there will be an urgent delivery fee.
If no driver is available we will not be able to do a same-day delivery.
We deliver from Amberley to Rakaia.
Yes, one bottle. However, your first delivery will always be two bottles (so you have one spare).
You can check the status of your delivery in our website app.
You do not need to be home when we deliver.
If you have a locked gate with a gate code we can put this code on your file, so your driver can open the gate when he delivers.
Depending on driver availability we can do an urgent delivery. An urgent delivery fee will apply.
As of February 2026, a 45kg bottle delivered within the Christchurch metropolitan area is from $155 inc GST.
See our gas prices page for more details.
Yes, our prices include delivery.
Our prices are guaranteed for a year, from February to February.
Our annual bottle rental is $56.00 inc GST per cylinder / bottle per year.
You can pay monthly $5.00 per cylinder / bottle per month.
Ongoing global market pressures have created increased volatility across fuel and energy markets, impacting the cost of supplying LPG and maintaining reliable service. Despite our efforts to absorb the increases, this is no longer sustainable.
As a result, two variable surcharges were introduced from 1 May 2026 and are shown as separate line items on your invoices to ensure transparency. We provide a weekly update about the surcharges on our Facebook page.
You can pay by:
Yes, customers can set up an automatic payment to pay their account.
Yes, you can. Please contact us for a form to complete.
We do not offer after hours call-outs but can offer an urgent delivery during normal hours. An urgent delivery fee will apply.
If you are a business and would like more information, please call us on 022 454 2891 and speak with a customer service representative.
We mainly supply 9kg, 18kg and 45kg bottles.
The best way is to fill a jug with warm water and pour it down the side of the bottle. Feel down the side where you have poured the water and it will be cold where the gas level is.
Rocking an LPG cylinder from side to side is not an accurate way to check its gas level.
Fill a jug with warm water and pour it down the side of the bottle. Feel down the side where you have poured the water and it will be cold where the gas level is.
You can own your cylinder but this means we cannot deliver you a replacement bottle, since that would be one of ours. You will need to bring your bottle to our drive-thru and get it filled.
If you damage your bottle you need to contact us soon as possible.
You will be invoiced for the cost of any repairs. You may be able to claim these back under your contents insurance.
Our sister company KiwiGas provides a refill service at their two drive-thrus, which are located at 22 Hickory Place, Islington, and 7 Southern Cross Road, Rangiora.
We do a home delivery swap where we will swap your 9kg bottles at your home for $37.
We do not supply any gas fittings.
We don’t do tanks, just delivery of 45kg bottles.
Turn off the gas supply to cylinders and call for a Licensed Gas fitter.
If there is a very strong smell or you can hear the leak, turn off the gas supply to cylinders and call 111.
Yes, LPG is safe when handled and stored correctly.
Leave this to the professionals. They have specialised testing equipment that can accurately assess if there is a gas leak or not.
If you think you have a leak, turn off the gas supply to cylinders and call for a Licensed Gas fitter.
If your pilot won’t stay on this generally means you may have a faulty thermocouple. Or the appliance may need a service.
Please call a Licensed gas fitter who can diagnose the issue for you.
You can move your 9kg gas bottle yourself as needed, but for safety reasons leave the larger cylinders to the trained professionals.
Please call us and we will do it for you.
For all emergencies, please call 111.
Switching providers is easy. Simply go to our join page and complete the new customer registration.
The form will come directly to our team and your account will be opened. Once this is complete and a delivery is scheduled you will receive a Welcome email outlining all the important details.
We do not have contracts.
If you cancel within the first 12 months your first year’s annual bottle rental is nonrefundable.
Yes, this is part of our service. When we deliver your new bottles, we also remove your current suppliers’ bottles, tag them with your name and address and take them back to our depot.
We will return them to your current supplier within 20 working days, although we normally do this within 5 to 10 working days.
Switching doesn't take long at all. We can sometimes have your first delivery completed the next working day.
When we return your bottles to your current supplier, we have them sign a returns form to say that they have received your bottles.
If you have any issues closing your account with your current supplier, we can provide you with a copy of the returns paperwork.
We only deliver LPG.
For installing lines or any other associated work, you need to contact a registered gas fitter. We highly recommend Gas Installation Solutions.
You will need to contact your local council to check this. Most installations do not require council consent.
These are provided by a registered gas fitter.
If you are shifting to a property within the same delivery area, we can sometimes shift your bottles for you. Contact us on 022 454 2891 or admin@lpg4u.nz to find out more.
If you are shifting to a different delivery area, we will:
We supply both residential homes and commercial premises.
For existing customers we provide a 9kg BBQ bottle swap-a-bottle service to your door.
No, we don’t.
Yes, we supply any commercial property including restaurants, bars, etc.
Yes, we do.
We only supply 45 kg bottles.
Not routinely, but we can do this if requested.
For high usage commercial properties, we do standing orders. A delivery is scheduled for a specific time frame (e.g. weekly or fortnightly), at which time we check the bottles and replace as required.
To update your details, please email your request to admin@lpg4u.nz or call one of the team on 022 454 2891.
If you are an existing customer, you can login here with your email address and password.
If you're a new customer, you'll be able to login after you have received your first delivery.
You can view and download your invoices in the app.
Please contact us and ask for your bottles to be picked up. We will schedule the collection of your bottles and then close your account once this has been done.
If you are switching suppliers, the new company will return our bottles when they deliver your first delivery.
Please contact the office on 022 454 2891 or email admin@lpg4u.nz.
Our office hours are 8.00 am – 5.00 pm weekdays only.
Our phones are answered 9 am – 5.00 pm weekdays.